What is 'My Account'?
'My Account' is a section created on our website, once you sign up with us. It helps you view and manage your transactions and orders anytime on our website. It allows you to:
• Manage/edit all your personal data like address, phone number, email id
• Change your password
• Track the status of your orders
• Review past purchases
• Access your wishlist
• Save your billing address for faster shopping
How can I create an account?
Effortlessly! The moment you sign up on our website your Neocrafts account is automatically created.
Do I need an account to shop on Neocrafts.in?
It's not mandatory to have an account to shop on neocrafts.in, you can "Checkout as Guest" , however by signing up you can enjoy the following benefits:
• Track your orders
• Review past purchases
• Request your return or exchange
• Access the wishlist
How do I change my email or password?
The moment you sign in, click on 'My Account'. Click on 'Profile', then click on the 'Edit' button. It helps you change your information and then save it.
Is it free to join neocrafts.in?
Absolutely. There is no cost associated with setting up an account.
How do I check the status of my order?
To check the status of your order, please 'Sign in' and click on 'My Account'. Once in My Account, locate and click 'Order History'. This is the section which contains information about all the orders you have placed with neocrafts.in. Select the order you wish to track, And finally click on 'Tracking Code', this link will take you to our courier partner's website wherein you can see the delivery status of your order.
How do I know when my order has been confirmed?
You will receive an email notifying you when your order has been confirmed. You can also go to the 'My Account' section and click on 'Order History' to check the status of your order.
What do I do if an item is missing from my shipment?
If upon opening your order packet, you discover that an item is missing, please contact our Customer Service at 0120 - 4636700 (Monday - Saturday 10 AM to 7 PM) or mail us at neocraft2010@gmail.com.
What do I do if my tracking number shows an incorrect delivery location?
Please contact our Customer Service at 0120 - 4636700 for assistance (Monday - Saturday 10 AM to 7 PM) or mail us at neocraft2010@gmail.com.
What do I do if my tracking number does not work?
Please contact our Customer Service at 0120 - 4636701, +91-9971090842, +91-9811040842 for assistance (Monday - Saturday 10 AM to 7 PM) or mail us at neocraft2010@gmail.com.
If I get a defective/damaged product, will I get replacement?
please inform our Customer Service at 0120 - 4636700 (Monday - Saturday 10 AM to 7 PM) or mail us at neocraft2010@gmail.com.
How can I make payment ?
We offer multiple ways to make payments for your order. We accept all major Credit/Debit Cards and Net Banking transactions.
Are there any hidden charges when I make a purchase on neocrafts.in?
There are no hidden charges when you make a purchase on neocrafts.in. The charges you see on the checkout page, before you make payment, are the final prices for your order.
My credit card details are not being accepted. What's wrong?
Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please do not hesitate to call our Customer Service at 0120 - 4636700 for assistance (Monday - Saturday 10 AM to 7 PM) or mail us at neocraft2010@gmail.com.
My computer froze while processing payment. How will I know that my payment went through successfully?
All successful transactions are notified through a confirmation email. If you have not received confirmation via email, please try placing your order again. Alternatively, please do not hesitate to call our Customer Service at 0120 - 4636700 for assistance (Monday - Saturday 10 AM to 7 PM) or mail us at neocraft2010@gmail.com.
What are the shipping methods available?
We are offering free shipping through normal delivery any where in India by surface transport until 31st December 2022, which takes maximum up to 7-10 business days.
How long will it take to receive the ordered products?
For most of our products the following shipping times apply:
Normal Delivery: For all prepaid orders made through an online payment method, you will receive your order packet within 7 - 10 business days from the date of order confirmation, depending on the location of the delivery. These products will be shipped by surface courier.
How will the products be packaged?
All items are carefully packaged at our warehouse to avoid any form of damage.
What if the packaging of the product is damaged upon delivery?
If upon delivery of the product within 24 hours, you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Service at 0120 - 4636700 (Monday - Saturday 10 AM to 7 PM) or mail us at neocraft2010@gmail.com. We will offer a replacement of similar product subject to availability or replace by a different product of same value.
What if I am not home when my package arrives?
Our Shipping Partner will call you prior to the delivery, confirming your availability.
My items haven't arrived yet. What can I do?
You can track your order by signing in to 'My Account'. Once on the page, click on to 'Order History', then by clicking on 'Tracking Code', you can get the complete transit detail of your order. For further assistance, please contact our Customer Service at 0120 - 4636700 (Monday - Saturday 10 AM to 7 PM) or mail us at neocraft2010@gmail.com.
Do you ship outside India?
Yes we are shipping out side india and accept all International Credit Cards. (contact +91-9971090842, +91-9811065909, +91-9810397788) for more details.
